App problems
Bugs, crashes, account trouble and questions about how something works. Include the app version, your device and OS, and what you did just before it happened.
Help
Support.
A real person reads every message. Bugs, data requests, safety concerns and refunds — all routed here.
Email
contact@noventra.dev
One address for everything — bug reports, account and data deletion requests, child safety concerns and security disclosures. A person reads every message and replies within one working day.
Privacy & your data
Access, correction, deletion, portability and objection requests under the UK GDPR. Answered within 30 days, free of charge.
Safety & security
Concerns about a title in the Kids category or content you believe is harmful are treated as urgent. Please report vulnerabilities privately — we will not pursue good-faith researchers.
Common questions
Before you write in.
Most support requests fall into one of these. If yours does not, email us — a person reads every message.
How do I delete my account and my data?
Where one of our apps supports accounts, deletion is available inside the app under Settings → Account → Delete account. Deleting removes your profile and associated content from our live systems immediately and from backups within 30 days.
If you can no longer access the app, email contact@noventra.dev from the address on the account and we will complete the deletion for you. See the Privacy Policy for the full detail.
I want a refund for a purchase or subscription.
Purchases made inside our apps are processed by Apple or Google, not by us — which means refunds have to be requested through them.
For iOS and iPadOS, use reportaproblem.apple.com. For Android, use the order history in the Google Play app or the Play Store website. If the store declines and you believe the app was faulty, write to us and we will look at it.
How do I cancel a subscription?
Subscriptions are managed by the storefront. On iOS: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments and subscriptions. Deleting the app on its own does not cancel a subscription.
The app is crashing or behaving oddly. What do you need from me?
Send us as much of this as you can — it usually turns a week of guessing into an afternoon of fixing:
- — The app name and version (shown in Settings → About)
- — Your device model and OS version
- — What you did immediately before it happened
- — A screenshot or screen recording if you can capture one
My child uses one of your apps. What do you collect?
Titles we publish in Apple's Kids Category and Google Play's Families programme contain no third-party advertising SDKs and no behavioural tracking. We do not build advertising identifiers into them and we do not sell any data.
External links, purchases and anything leaving the app sit behind a parental gate. If you have a specific concern, write to contact@noventra.dev.
Do you support accessibility features?
Yes, and we treat it as a requirement rather than an extra. Our apps support Dynamic Type and font scaling, VoiceOver on Apple platforms and TalkBack on Android, sufficient colour contrast, reduced-motion preferences and full keyboard navigation where the platform offers it.
If something is unusable with assistive technology, that is a bug. Please tell us and we will prioritise it.
Can I request a feature?
Please do. We read every request and keep a running list per app. We cannot promise a timeline, and we will not pretend otherwise — but requests that come up repeatedly tend to reach the top of the backlog quickly.
Are you available for contract work?
Yes, for a small number of concurrent engagements. Start on the contact page and include the problem, the audience and any deadline you are working to.
Response commitments
What you can
What you can
expect from us.
Support is handled by the people who wrote the code. There is no outsourced first line and no ticket deflection.
- First reply1 working day
- Crash reportsTriaged same day
- Data requestsWithin 30 days
- Safety reportsTreated as urgent
- Security reportsAcknowledged in 72 hours
- Working hoursMon–Fri, UK time